Tech Support Voice

JOB DESCRIPTION

Working closely with the Lead Technical Support in Paris, France, your mission is tasked with the support of various Ringover IT project implementations.
This person will also be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism.
Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking system to document, track and monitor issues.
Responsible for Ringover’s IT services.

SKILLS REQUIRED :

Overall strong technical background and project management skills are required.
Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
Understands networks, firewalls, server dependencies, TCIP, subnets, and databases…
Must speak English. French and or Spanish is a plus.
Must be authorized to work in the United States without company sponsorship now or in the future.

PREFERRED SKILLS :

Be available off hours for scheduled maintenance, critical update releases…

QUALIFICATION

Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux. Familiar with supporting iOS, iPadOS, and Android mobile devices.

COMPANY OVERVIEW

Ringover Group is a European SaaS software publisher and telecom operator. Our vision is to revolutionise the business phone system and transform it into a modern and easy-to-use productivity tool. This idea birthed Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat, group messaging and more. Rapidly scaling upward in growth, Ringover is on track to become a leading international cloud telephony provider, primed for rapid international development.

WHY JOIN US

Good compensation
Flexible timings
Good health care and employee friendly HR policies
Work remotely
Open work culture

Be part of a company with the most cutting-edge practices and technologies plus a unique team.
Opportunity to work on challenging, rewarding project with talented colleagues and clients spread all over the world

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

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