Customer Service Specialist

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Customer Service Specialist

0-3 years working experience
in a customer service role
Job Code: ME04
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Job Description

What You Need

Qualification :

Bachelor’s degree in business, communications,or a related field may be advantageous.

Shift Timing :

3 PM - 12 PM

Salary :

4.5L PA

Job Requirement :

  • Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
  • Understand the impact your service provision has on the wider organisation and the value it adds.
  • Understand your organisation’s current business strategy in relation to customers and make recommendations for its future.
  • Understand the principles and benefits of being able to think about the future when taking action or making service-related decisions.
  • Understand a range of leadership styles and apply them successfully in a customer service environment.

Job Description :

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.
  • Performs other duties assigned as required or requested.

Skills Required:

  • He/she should be very attentive when dealing with each customer; and also, be able to sort for useful details in every inquiry/complaint that is being made by the customer, to enable effective problem solving and ultimately, customer satisfaction
  • Provide accurate, valid, and complete information by using the right procedures/syste
  • Excellent communication skills

Preferred skills:

  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication Skills

Summary:

  • The Customer Support Specialist will assist our customers with technical when using our products and services.
  • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
  • He/she should be an excellent communicator who’s able to earn our clients’ trust and should also be familiar with help desk software.
  • Ultimately, He/she will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
  • He/she must act with integrity and provides a high level of internal and external customer service at all times, and is responsible for compliance with company’s standards and policies in her/his areas of responsibility.

WHY JOIN US

  • Good compensation
  • Flexible timings
  • Good health care and employee friendly HR policies
  • Work remotely
  • Open work culture

  • Be part of a company with the most cutting-edge practices and technologies plus a unique team.
  • Opportunity to work on challenging, rewarding project with talented colleagues and clients spread all over the world

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.


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