Conversational AI Engineer


Conversational AI Engineer

Experiance: 4+ Years
Job Code: XA02


What You Need
  • Deliver new concepts and features within Conversational AI, working as a part of a multi-functional team in an agile environment
  • Accountable for the accuracy of speech recognition and chatbot platforms, and the corresponding analysis to develop error patterns that will be leveraged to remediate customer friction.
  • Serve as an informal leader: leading code reviews and mentoring team members
  • Influence architecture and roadmap direction and implement standard methodologies for conversational experiences and cloud adoption
  • Collaborate with product owners, technology leaders and business partners to define strategy, scope and provide development sizing of software requirements (decompose epics/stories, design features, and prioritize tasks)
  • Solve system and architecture performance based on interaction analytics, support quality assurance processes, and related launch activities with each release
  • Responsible for standardizing processes and analytics used to manage and operate over 1billion customer interactions across omni-channel entry points.
  • Leads the strategy for how NLP engine is built and optimized through research, analysis, and execution, while ensuring the best user experience of new products and features. Responsible for identifying new NLP engines that could augment or replace existing ones.


  • 4 plus years of implementing conversational dialog systems, machine learning, and cloud computing with hands-on experience with Google Dialogflow, Amazon lex, IBM Watson, Rasa, Microsoft Bot framework, or equivalent
  • Solid understanding of natural language processing (NLP)
  • Experience developing/leading REST, OpenAPI and SOAP-based Web Service API(s) in a transaction processing environment
  • Experience tuning and enhancing performance for high volume applications


  • Bachelors’ degree in Computer Engineering OR related degree and/or equivalent practical experience


  • Good compensation
  • Flexible timings
  • Good health care and employee friendly HR policies
  • Work remotely
  • Open work culture

  • Be part of a company with the most cutting-edge practices and technologies plus a unique team.
  • Opportunity to work on challenging, rewarding project with talented colleagues and clients spread all over the world

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.